Careers

General Job Description

Uphold our Core Values, which we go over in our Face to Face interview. Reliability is a must, we are caring for precious pets  Help to maintain and promote a positive culture, dogs are very intuitive and can pick up on negativity + it’s important to us for the team.  Oversee and interact with dogs of all sizes in open group play with 15-20 dogs with Comfort & Confidence (#12 Core Value).   Always making sure the dogs are having a safe and positive experience by upholding our Dog Safety SOP (#3 Core Value) Part of keeping the dogs safe is attentive observation for that reason phones are not allowed in the play rooms.  Maintain a clean work environment which is part of maintaining excellence in everything we do (#9 Core Value)  Able to lift up to 50lbs Ability to stand and/or walk for extended periods of time A consistent work ethic Clear, Consistent, Communication 

Questions

Answers

Nanny

Job Duties 
• Work from a task list for duties
• Follow playroom guidelines
• Be attentive to the dogs
• Understand and operate within the Puppy Paws Service Standards.
• Ability to clean throughly
• Ability to walk dogs of all sizes on leashes
• A passion for dogs, and a gentle touch
• Comfortable & Confident with open group play.
• Comfortable working around pet hair.
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Reception

Maintain a level of EXCELLENT customer service.
Understand and operate within the Puppy Paws Service Standards.
Ability to work well under pressure, in a high call volume environment and able to multi task.
Attention to detail and able to take instructions well and a good memory.
Be teachable and actively growing your knowledge and skills through continued education.
Exhibit cooperation and teamwork with ALL departments.
Follow and uphold dress code.
Give tours of the facility and help with Pick-Up & Deliveries as needed.
Work off-site special events

Job Duties
• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, and schedule all future appointments.
• Utilize PetExec computer systems to document and communicate with clients and teammates.
• Manage the financial needs by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.
Responsibilities / Qualifications:
• Utilizing standard office/business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including rotating weekend and holiday shifts.
• Experience with PetExec software is a major plus.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
•  Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.
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Training Assistant

Job Duties
  • Maintain a level of EXCELLENT customer service
  • Compliance and Comprehension of the Training SOP.
  • Attention to detail and able to take instructions well and a good memory.
  • Be teachable and actively growing your knowledge and skills through continued education.
  • Exhibit cooperation and teamwork with ALL departments.
  • Client communications are to being done according to Puppy Paws standards.
  • Give tours of the facility.
  • Work off-site special events as needed.
  • Experience conducting group sessions and 1:1 training
  • Ability to build strong relationships with dogs and clients
  • Leading private training requests
  • Effectively deliver formal presentations
  • Observe and evaluate dog behaviors to determine the best training methods or solutions to behaviors
  • Training with Puppy Paws dog nanny’s on dog safety
  • Conduct Temperament Tests for new clients
  • Engage and interact with nanny’s and dogs in the play areas daily
  • Educate the Puppy Paws Team on behavior and training techniques daily
  • Work independently and collaboratively with the team
  • Time management and project management skills are vital
  • Excellent verbal and written communication skills
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Dog Spa

Job Duties
  • A passion for dogs, a gentle touch and a calm demeanor
  • Able to work at a fast pace
  • Brushing, Detangling and removing matted hair
  • Bathing, providing a safe and positive bathing experience for the dogs. Plus expressing anal grands & Drying the hair
  • Tidy Details:  Cleaning the ears, Trimming nails, Cleaning & scooping paw pads, Trimming the visor.
  • Accommodating special requests from the clients and informing them of any health problems discovered during the grooming process.
  • Interpersonal skills:  The ability to work well with others, such as other teams in the facility, clients, and fellow groomers
  • Analytical skills: The ability to assess the behavior and condition of each dog.
  • Physical and mental stamina: The ability to work with large, overly excited, or frightened dogs without getting hurt or injuring the dog
  • Familiarity with animal behavior: The ability to determine an animals behavior and use techniques to keep them calm and safe.
  • Ability to clean thoroughly,
  • Be teachable, take direction, self motivated and willing to work hard
  • Ability to walk dogs of all sizes on leashes
  • Comfortable working around pet hair
  • Team oriented: Always willing to step up and step in to accomplish daily tasks and goals.
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